Customer Notification: Change to Weekend Customer Support

By Published On: November 17, 2022Categories: Customer Notifications, Latest News

GameDay weekend phone support will no longer be accessible from 3 December 2022. 

All weekend voicemail and callback requests will be attended to from 8.00am (AEST) each Monday during support operational hours.

We are also implementing improved in-app support and our product-specific online knowledge bases remains available 24/7.


Why are GameDay support hours changing?

GameDay is updating our support operational hours to fall in line with all Stack Sport product offerings across Australia. Aligning our support hours will assist our overall strategy to provide industry-leading customer support across all Stack Sports products.

Our aim is to further increase support tools and resources for our users to cater to various learning styles.

Who do I contact if there is a major system outage (P1)?

Please submit a support query here and reach out to your primary contact directly. A member of the team will be in contact to provide an update regarding the P1 incident.

What will happen if I leave a voicemail/call-back request?

All voicemails are monitored by our Support team and will be responded to in the order in which they were submitted.

GameDay’s Support team phone support is live Monday to Friday 8.00am to 7.00pm AEST.

I am unable to register, who can I contact?

Registration forms and links are created by your club/league/association. They are your first point of contact for sport-related queries.

I have an unauthorised charge on my credit card. Why have you charged my account?

GameDay provides the technology for many sporting organisations to host their online stores. In certain instances, the descriptor against your shop purchase will be listed as “GameDay” or “Stack Sports Australia”

Where can I find more information?

You can find direct links to our various customer support channels below:

  • GameDay Membership + Events: visit GameDay Help – click here
  • GameDay Passport + Schedula: visit GameDay Support – click here
  • GameDay Classic: visit GameDay Help Centre – click here
  • eCommerce (BigCommerce) & Online Auctions: visit GameDay Help – click here
  • GameDay Websites: visit GameDay Help – click here
  • Courtside App: visit GameDay Support – click here
  • GameDay App: visit GameDay Support – click here

Want to work with GameDay? Get in touch with us here!

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