GameDay is investing heavily in new tools to assist users with various learning & development needs and as part of a more streamlined customer onboarding program.

As part of this initiative, we are excited to announce the launch of a suite of new self-help learning resources across the Passport Membership & Competitions platform:

In-Platform Resource Centre

Passport users will now have access to a complete suite of onboarding and training guides covering each major platform feature, available within its own menu in the bottom-right corner of the platform.

These onboarding guides allow the user to take a guided tour around each feature within the platform, exploring the processes, benefits and use cases of each feature to help kickstart their adoption of the platform.

These guides focus on major features that are widely used across the majority of Passport users.

Blended Learning Approach

Our Resource Centre Onboarding Guides are packed with a blend of written and video-based learning content, using interactive progression within the platform to guide users through each step of the process.

Trackable Progress

Each individual user within the platform has a unique view of their own progress with each onboarding guide to allow them to keep track of which features they have learned, and how many steps in the process remain for each guide. Users exiting a partially completed guide will have their progress saved in the Resource Centre to indicate their real-time progress.

More Video Content

As part of our commitment to enhancing the learning experience, we are rolling out much more video-based training content to complement our Resource Centre, written articles and live training services. To accompany the Resource Centre, we have released a new series of feature training videos to introduce users to each major platform feature, with more similar content on the way.

This is currently available on our YouTube channel, which you can find here.

Page-specific help

To complement the Resource Centre, each major feature will have a help tool available on its relevant page within the platform to explain how the feature works and include helpful links to written how-to guides and video content.

Rory Stewart, GameDay Learning & Development Manager, said: “Following the launch and positive feedback of our BETA training guides earlier this year, plus the successful rollout of our GameDay Resource Centre, we are proud to have an equivalent self-service solution now available for Passport users.

“As a foundational step towards our goal of empowering our users to maximise the scope of our products, this collection of training materials will serve as a great platform to continue offering high quality, immersive and intuitive educational content to simplify the use of our products for all users”

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About GameDay

GameDay, part of the Stack Sports family, have been providing next-generation sports management technology solutions in the Australian market since 2001 and have extended their key markets to include the United Kingdom, Europe and New Zealand. GameDay provides a range of solutions including membership management, competition and tournament management, event/ticketing platforms and various digital websites, e-commerce, and online auction fundraising solutions. GameDay works with a wide variety of organisations including grassroots sporting clubs/associations, professional clubs/teams, national governing bodies, event providers along with charities and foundations.

More information on GameDay’s customers and the GameDay product suite can be found by visiting www.mygameday.app.