Customer Notification: Change to Settlement frequency for Australian Customers on GameDay Passport






There will be a change to settlement frequency for customers on GameDay Passport transacting in Australian Dollars. 


This change will come into effect from 01 November 2022.


Settlement of funds to customers transacting in Australian Dollars currently occurs 3 times per week. This will move to a once per week distribution from 01 November 2022. 


Below are some further details on how this change will work along with some FAQs.



How will this transition work?


The final “3 per week” settlement will occur on Thursday 27 October 2022.


Thursday 27 October settlement will include:


  • Credit Card/PayPal transactions from Monday 24th October 7am - Tuesday 25th October 6.59am

  • POLi transactions from Sunday 23rd October 7am - Tuesday 25th October 6.59am

  • Openpay transactions from - from Monday 24th October 7am - Tuesday 25th October 6.59am



What happens after this?


The initial “once per week” settlement will occur on Tuesday 01 November 2022 and will include transactions pro-rata for the week.


Tuesday 01 November settlement will include:

Transactions from Tuesday 25th October 7am - Saturday 29th October 6.59am for:

  • Credit Card (including Apple Pay & Google Pay)

  • PayPal

  • POLi

  • Openpay


The subsequent “once per week” settlement will occur on Tuesday 08 November 2022 and will include transactions for a full week which will continue on an ongoing basis.


Tuesday 08 November Settlement will include:

Transactions from Saturday 29th October 7am - Saturday 5th November 6.59am for:

  • Credit Card (including Apple Pay & Google Pay)

  • PayPal

  • POLi

  • Openpay



What about ongoing weekly settlements?


  • Settlement funds will be distributed to organisations once per week.

  • The weekly settlement period is from Saturday (07:00am) to Saturday (06:59am) AEST/AEDT each week

  • Settlements will be created each week for the preceding weeks settlement period

  • Settlements are distributed each Tuesday for the settlement period ending the previous Saturday at 6:59am

  • Depending on your banking institution, the settlement amounts will appear in your Organisations nominated bank account within 1-3 business days (usually from a Wednesday each week)



Why this change?


There’s a few reasons why we’re making this change;

  • Aligns our Australian customers on GameDay Passport with all other customers on GameDay Passport which are on a once per week settlement frequency for their transacting currency

  • This change aligns GameDay Passport with other GameDay products where there is a once per week settlement

  • We can better support our customers with a streamlined process of a once per week settlement frequency amongst various products and currencies

  • Reduces your need to reconcile settlements against multiple distributions and reports per week, helping to also streamline this process



Where can I find more information?


You can find more information about the settlement process via GameDay Support or by contacting our customer support team.





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About GameDay

GameDay, part of the Stack Sports family, have been providing next generation sports management technology solutions in the Australian market since 2001 and have extended their key markets to include the United Kingdom, Europe and New Zealand. GameDay provides a range of solutions including membership management, competition and tournament management, event/ticketing platforms and various digital websites, e- commerce, and online auction fundraising solutions. GameDay works with a wide variety of organisations including grassroots sporting clubs/associations, professional clubs/teams, national governing bodies, event providers along with charities and foundations. 


More information on GameDay's customers and the GameDay product suite can be found by visiting www.mygameday.app


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